Process for Claiming a Lottery Prize
Retailers are required to follow a specific process when validating
- Retailers can only validate tickets that have the name of
the player printed or legibly signed on the back of the ticket.
- Retailers must return the corresponding validation slip for
every ticket checked. The validation slip is the official record
of the validation process.
- Non-winning tickets (and non-paid tickets) must also be returned
to the customer. Since April 1, 2008, if a ticket is a winner
and the player has accepted the prize amount from the retailer,
the ticket must be torn in half by the retailer with both pieces
of the ticket and the validation slip returned to the customer.
If the retailer is unable to payout the prize, the winning
ticket must be returned intact to the customer. To learn more, visit
Prize Claim Enhancements
There are additional items available to assist players in checking their Lottery Tickets at retail sites:
- Watch the Customer Display Unit which is installed above the Lottery Terminal at every lottery retail location, making it easy for customers to see whether or not they are a winner, and the amount of the prize.
- Use the Self-service Ticket Checkers which are installed at the retail location. These allow the customer to electronically check their own lottery ticket by scanning the bar code (e.g. Lotto 6/49, Lotto Max, and Scratch & Win tickets). Learn more about self
checking Scratch & Win tickets).
Where can I claim my prize when I win on a scratch
ticket or on-line ticket?
It is IMPORTANT to always print your full name, address and
daytime phone number on the back of your ticket(s).
PRIZES UP TO $1,000
Prizes can be redeemed at the Alberta Gaming and Liquor
Commission (Prize Payout Office) or any Lottery Ticket Center
offering the service.
Retailers are obligated to pay prizes of $200 or less, but
do not have to pay amounts between $200 and $1,000. If you
know you have a large win, it's recommended that before having
the ticket validated, you ask the retailer if they have the
money to pay the prize. If you have problems finding a retailer
willing to pay between $200 and $1,000, call the AGLC Prize
Payout Office for a list of retailer locations or mail your
prize-claim to the Prize Payout Office.
PRIZES UP TO $9,999
You can claim your prize in person
from one of the following two offices:
AGLC Prize Payout Office
50 Corriveau Avenue
St. Albert, AB T8N 3T5
Toll Free: 1-800-272-8876
Office hours: 8:30 a.m. - 3:30 p.m.
Monday-Friday (except holidays)
Prize Payout Office
110, 6715-8 Street N.E.
Calgary, AB T2E 7H7
Toll Free: 1-800-372-9518
Office hours: 8:30 a.m. - 3:30 p.m.
Monday-Friday (except holidays)
You will be asked for one piece of identification if your
claim is under $5,000 and two pieces of identification if
your claim is $5,000 or more.
For prizes up to $9,999, you can also mail your prize claim
to the AGLC Prize Payout Office.
PRIZES $10,000 and OVER
Prizes over $9,999 require an appointment, and can be claimed
at the AGLC Prize Payout Office in St. Albert or mail the
10th Floor, 125 Garry Street
Winnipeg MB R3C 4J1
If you have questions about your prize
claim, call Western Canada Lotteries at
I received an email informing me that I won. How do I collect?
AGLC operates lottery games within the province of Alberta, and to win a prize on our games, you must have purchased a ticket in Alberta. We do not operate email or Internet lotteries. Click here
for information on lottery scams claiming to be from AGLC or WCLC.
Any email claiming that you have won a lottery is not real - it is a scam attempting to steal from you. Legitimate lotteries do not email winners. They require a ticket purchase and do not give prizes to random e-mail addresses, or ask winners to pay any fees.
We advise that you:
- Do not call the number provided in the email solicitation.
- Contact your local police service. They may be aware of the scam. In Canada, a police organization
called the Canadian Anti-Fraud Centre tracks this type of activity. You can visit their website or call 1-888-495-8501.
Learn more to protect yourself by visiting our Lottery Prize Scam information page.
I'm part of a group that likes to buy lottery tickets together.
Do we need a special agreement for this?
You don’t need a special agreement to buy lottery tickets
as a group, but a group agreement could help avoid potential
disputes between the group. There is a free group agreement service
available on the WCLC website. If your group buys tickets on
a regular basis, you might want to consider a ticket subscription.
For full details, click
I always buy lottery tickets but find it inconvenient
to go to a store every week. Can I subscribe?
Yes. The WCLC offers a full subscription service for their most
popular lottery games. To learn more, click
I want to check my own ticket. Where can I check my own numbers
to check if I’m a winner?
- You are able to check your own tickets in a number of locations:
in Luck Magazine, through the selection table
results list, on the Western
Canada Lottery Corporation website, through winning number
lines: Calgary – 403-275-8101, Edmonton – 780-459-5100
or by calling WCLC Corporate Communications staff at
- All locations are equipped with self-service ticket checkers
allowing you to electronically check your lottery ticket. Ticket
checkers have been installed at all retail locations across
- 19" customer display units have been installed at every
lottery retail location. The screens face the player allowing
them to see if the ticket is a “winner” or a “non-winner” and
the exact amount of any prize won. Ticket Terminals accompany
each of the display units. The terminals play a distinctive
sound whenever a winning ticket is checked signalling to the
customer that their ticket is a “winner.”
Who can I contact if I have a payout dispute with a
Lottery Ticket Centre location?
If you have a discrepancy with the payout amount you believe
you are entitled to, please:
- Personally check the ticket numbers to the Official Draw
- Retain the original ticket and refuse the prize from the
- Ask the retailer for a claim form.
- Submit the completed claim form, validation slip and the
original ticket, with your name printed on the back of the
WCLC Prize Payout Office
125 Garry Street
Winnipeg, MB R3C 4J1
Retain a photocopy of your Claim Form and both sides of the
lottery ticket for your reference. Any problems or concerns with
a Lottery Ticket Centre location or lottery tickets should be
forwarded to the WCLC at 1-800-665-3313.
AGLC’s commitment to players
The Alberta Gaming and Liquor Commission is confident in the
integrity of the Alberta lottery system, but we are always looking
at new ideas to help strengthen the prize claim processes and
procedures for players and retailers. A number of enhancements
are planned in the near future to protect players and help them
play with confidence.
More information on the enhancements
is available at AGLC Enhancing
the Prize Claim Procedures.