Responsible Gambling

Smart Training Programs The AGLC Smart Training Programs are a best-in-class series of competency-based courses that educate and inform staff and management in the gaming and liquor industries. Proven effective by third-party studies, the AGLC Smart Training programs are designed to help servers and licensees fulfill their social responsibilities and duty of care obligations, raise awareness of problem gambling and alcohol behaviours, and to reduce the risk of liability. The AGLC is a national leader in education and training for responsible gambling and the responsible service, sale and consumption of alcohol. Read more about the AGLC’s Smart Training Programs.

The AGLC is committed to responsible gambling. On its own and in conjunction with industry partners, the AGLC has developed the following programs and initiatives intended to help gaming licensees and the public meet the social responsibility requirements set out in legislation, regulation and policy:

• Set A Limit Alberta public information and education;
• GamTalk - Online Support Forum has been launched as Canada's first moderated, national support forum for gamblers to discuss concerns, ask questions and get advice online. Counsellors monitor the site 24/7 and if a crisis or any other situation occurs, the counsellors are there to support the users. The Canadian Partnership for Responsible Gambling, of which AGLC is a member, is supporting GamTalk through a one-year sponsorship agreement.
• Deal Us In responsible gambling awareness training for casino and REC staff;
• Reel Facts online training for employees in licensed establishments with VLTs;
• A Good Call industry awareness training for bingo staff;
• Responsible Gambling Information Centres (RGICs) in casinos and RECs;
• The Self-Exclusion Program;
• Responsible Gambling Awareness Week (RGAW).

Problem and Responsible Gambling Strategy

The purpose of the 2010-14 Problem and Responsible Gambling Strategy is to continually review emerging trends and issues in the areas of problem and responsible gambling to ensure a mutual understanding and commitment to related priorities and actions.

• 2010-14 Problem and Responsible Gambling Strategy (Summary)
• 2010-14 Problem and Responsible Gambling Strategy (Complete)