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Important information for Albertans

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Stage two relaunch―In-person hearing Q&A

Beginning this fall, the Alberta Gaming, Liquor & Cannabis (AGLC) Hearing Panel Office (HPO) will again be offering in-person hearings. To prevent the spread of COVID-19, the HPO is following all public health guidelines, while preserving the rights of parties to obtain fair hearings and timely decisions.

The safety and well-being of applicants, witnesses, AGLC staff and panel members is our top priority and all necessary precautions will be in place for in-person hearings. Additionally, to support the needs of all hearing participants, virtual and written hearings will continue indefinitely.


Frequently Asked Questions

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What is the process for in-person hearings?

Parties will be asked to wait in their cars until their hearing commences and witnesses will be asked to stay in their car until they are required to give evidence. The HPO executive assistant will call or text the attendees when the panel is ready for them.

Parties entering the building must wear a mask, sign-in with reception and complete AGLC’s COVID-19 pre-screening questionnaire. Security will then escort parties and witnesses to the hearing room. To maintain physical distancing, attendees will sit in the spot marked for them in the hearing room.


What precautions are you taking to protect the health of parties during in-person hearings?

Presently, in-person hearings are only being offered in the St. Albert office. AGLC is committed to implementing practices to ensure the safety of all parties during the hearing process. These practices include:

  •  Pre-screening hearing attendees, staff and panel members for COVID-19 symptoms.
  • Requiring participants, staff and panel members to wear masks.
  • Setting up the hearing room to ensure physical distancing.
  • Wiping high touch areas and surfaces before and after each hearing, as well as in between each witness, ensuring thorough cleaning and disinfecting between participants.
  •  Requiring attendees to sanitize their hands when entering the hearing room.
  •  Providing enhanced cleaning of frequently touched surfaces on AGLC premises including common areas.
  •  Ensuring disinfectant wipes and hand sanitizers are readily available throughout AGLC’s building.

Note: At this time, there is not a suitable location to hold hearings at AGLC’s Calgary office with physical distancing measures in place. To continue supporting a timely hearing process, AGLC will continue to offer Calgary hearings virtually and by written submission.


Are there any health requirements to be able to attend a hearing in-person?

Hearing attendees will be required to complete a health questionnaire prior to entry into an AGLC building to ensure they are feeling well and confirm they are able to proceed. Additionally, at the beginning of the hearing, the presiding member will confirm everyone in attendance is feeling well.


Am I required to wear a mask?

In addition to physical distancing measures, to ensure the health and safety of all in-person hearing attendees, participants, staff and panel members are required to wear a mask at all times while on AGLC premises. 

Individuals must follow all mask-related health requirements (i.e. regular cleaning if it is a re-usable mask and proper use and disposal if it is a single-use mask).


Can I wear or bring other protective equipment?

Yes, in-person hearing attendees can bring or wear additional protective equipment, like face shields or gloves.


What if I need to reschedule or cancel my hearing?

Please contact the HPO as soon as possible either by phone (780-447-8605) or email (


What if I don’t feel well before my hearing?

If participants are feeling unwell, in accordance with public health guidelines, they are not permitted to attend the hearing in-person. Instead, they may attend the hearing by video or teleconference, if possible. If the participant is not feeling well enough to attend via phone or video, the hearing may continue without the person who is unwell or it may be adjourned.


What if a panel member or AGLC staff member feels ill before the hearing?

Should panel members or AGLC staff members (who are scheduled to attend the hearing process) exhibit symptoms, they will not attend the hearing in-person and will attend by video or teleconference, if possible. If not, the hearing may continue without the person who is unwell or it may be adjourned.


What if someone gets sick during a hearing or displays symptoms?

People who become sick during the hearing or display any symptoms must:

  • Immediately excuse themselves from the hearing.
  • Advise AGLC Security or the HPO.
  • Isolate themselves and complete the online COVID-19 self-assessment as directed by Alberta Health Services.

Each situation will be carefully assessed and the presiding member will work in conjunction with the HPO to determine the appropriate course of action to support a timely hearing process (such as remote attendance, adjournment, etc.)


What if I don’t feel comfortable attending a hearing in-person?

To support the needs of all applicants, upon receiving an application for a hearing, the HPO will ask the applicant if they would like to conduct the hearing by written submission, teleconference, video conference or in-person.


How do I submit my hearing materials?

All materials must be filed by the parties with the HPO in advance of hearings. Submission dates for materials are determined on a case-by-case basis. Applicants can contact the HPO by phone (780-447-8605) or email ( if they have questions or require clarification.

To help prevent the spread of COVID-19, applicants, witnesses, AGLC staff and panel members are asked to incorporate the following preventative measures (at home and in the office) when handling mail or packages:

  • Thoroughly wash hands with soap and water before and after handling mail or packages.
  • Avoid touching eyes, nose and mouth.
  • Properly clean and disinfect surfaces that packages have been in contact with.

Can I bring someone with me to an in-person hearing?

Yes, but attendees must notify the HPO at least 24 hours prior to their hearing if they wish to bring someone with them. Additionally, anyone who accompanies you to an in-person hearing is required to wear a mask, complete AGLC’s COVID-19 pre-screening process and adhere to all other relevant public health directives.

What if a public health order prevents me from having an in-person hearing?

COVID-19 remains an evolving situation. If a public health order is issued that limits in-person contact or requires AGLC staff to work remotely, in-person hearings will not be held. Under these circumstances, hearings would be conducted by written submission, teleconference or video conference wherever possible.