Policy Amendments – CTCOG Red Tape Review Phase IV

Casino Bulletin

November 22, 2022

This bulletin is to advise all casino facility licensees and registered gaming workers of IMPORTANT AMENDMENTS to the Casino Terms & Conditions and Operating Guidelines (CTCOG). The following CTCOG policies are effective November 22, 2022.

  • In keeping with Government of Alberta red tape reduction initiatives, these amended policies include changes that provide industry stakeholders with increased flexibility and efficiency in running their operations:
    • Section 3 ‐ Volunteer/Charity Workers, subsection 3.2.13 has been amended to provide for combining the duties of the volunteer counter with those of the sorter or recorder as required.
    • Section 4 ‐ Casino Facility Licensee Requirements, has been amended to:
      • consolidate and streamline basic facility and operating requirements to better support charity operations and improve operational efficiencies for the casino facility licensee (e.g., elimination of the distinction between major and minor casinos, policy related to specific gaming floor space and slot cage/count room size).
      • clarify licensee requirements regarding volunteer cash cage and count room operations, construction requirements for specific secured areas (e.g., AGLC server room) and facility renovations; and
      • remove regulatory requirements that are appropriately covered elsewhere in the CTCOG or are otherwise redundant.

        Note: Subsection 4.1.11 regarding the Alberta Progressive Jackpot Receipt Form (Form 6593) was moved to subsection 16.4.6 as the policy is a better fit under slot operations.
    • Section 5 ‐ Security Standards, has been amended to:
      • modernize terminology (e.g., replacing CCTV with surveillance system and bill counter with currency counter) throughout the section;
      • streamline policy and clarify AGLC's current regulatory and operational requirements (e.g., security and surveillance plans, camera coverage and monitoring, illegal or suspected illegal activities, discrepancy reports, location of height markers and accounting for holidays that don't fall on a Monday); and
      • remove outdated or redundant policy providing casino facility licensees the flexibility to develop procedures that best meet their operational needs (e.g., counterfeit money procedures).

Please familiarize yourself with the amended policies, update your CTCOG as required, and ensure all affected staff are notified of the new requirements.

The amended CTCOG may be accessed on AGLC’s website at aglc.ca. Additional information regarding AGLC’s commitment to a modern regulatory environment that supports consumer choice, innovation and economic growth can be found on AGLC’s website at aglc.ca/modernization.

If you have any questions or concerns, please contact AGLC’s Regulatory Division or call AGLC Hotline at 1‐800‐561‐4415.