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1.7 SellSafe Cannabis Staff Training program (SellSafe)

Retail Cannabis Store Handbook


  1. A licensee must meet SellSafe Cannabis Staff Training certification requirements.
  2. SellSafe certification is mandatory for the following full time and part time staff:
    1. licensed premises owners that are responsible for directly managing a retail cannabis store;
    2. licensed premises managers, supervisors, retailers, and cashiers;
    3. security staff (directly employed or contracted by the licensee); and
    4. direct supervisors of employees of a company contracted to provide security.
  3. SellSafe certification is not required for staff working full time or part time as cleaning staff in licensed premises.
  4. Persons must be SellSafe certified prior to applying for Qualified Cannabis Worker approval (see Section 1.6).
  5. A minimum score of 80% on an AGLC administered examination is required for SellSafe certification.
  6. SellSafe certification is valid for a period of five (5) years from the date of successfully completing the program.
  7. Valid SellSafe certification must be maintained by successfully repeating the SellSafe program (including passing the exam) before the certification expiration date.
  8. Licensee staff must provide proof of SellSafe certification at the request of an AGLC Inspector. Failure to present proof of SellSafe certification may result in disciplinary action. Proof of SellSafe certification includes:
    1. paper printed versions that have a QR code;
    2. the personal information page printed from the staff member’s SMART account;
    3. clear images of any of the above (i.e. image, photograph or screen shot) saved on the staff member’s mobile device/phone.
  9. It is the responsibility of the licensee to ensure that all staff in their premises who are required to have SellSafe certification (as per Section 1.7.2) are certified in accordance with the requirements identified in Section 1.7.
  10. Licensees must keep a log of employees that are SellSafe certified, including the following information:
    1. employee name as it appears on the certification card;
    2. SMART Programs registration number; and
    3. expiry date.

      Note: The information listed above may be kept in the same log as the Qualified Cannabis Worker log noted in Section 1.6.7. This log is subject to review by AGLC.
  11. An industry worker’s certification will be placed into conditional status when an employee at a licensed premises is found to violate any of the following:
    1. Section 90.05(a) GLCA: sell or provide cannabis to a person intoxicated by liquor or a drug;
    2. Section 90.05(b) GLCA: permit a person intoxicated by liquor or a drug to use cannabis; and
    3. Section 90.03(2)(3) GLCA: failure to ask for proof of age for those persons who appear to be under 25 years of age;
    4. Section 90.03(1) GLCA: permit a minor to enter or be in the licensed premises; and (Added Feb 2019)
    5. Section 90.04 GLCA: give or sell or permit a person to give or sell cannabis to a minor in a licensed premises. (Added Feb 2019)
  12. Industry workers whose SellSafe certification is placed into conditional status may continue working at a licensed premises, however, they are required to successfully complete SellSafe certification and pay all required fees within 30 days from the date of notification by AGLC. Failure to do so will cancel their SellSafe certification.
  13. Industry workers placed on conditional status may appeal the violation in writing to the Vice President, Regulatory Services Division, within 14 days of the date of notification by AGLC. The decision of the Vice President is final.
  14. Industry workers whose appeal of the violation is unsuccessful will have 30 days from the date of the appeal outcome to recertify.
  15. If an industry worker incurs three violations within a five-year period they will be ineligible for SellSafe certification for a minimum of 5 years.
  16. An industry worker’s SellSafe certification will be immediately suspended if charged federally or provincially with the offence of giving, selling, or supplying cannabis to a minor.
  17. An industry worker whose SellSafe certification is suspended is not permitted to continue working at a licensed premises.
    1. If found not guilty of the charges, the worker may reapply to AGLC for reinstatement of their SellSafe certification and their Qualified Cannabis Worker status; or
    2. If found guilty of the charges, the worker’s SellSafe certification will be cancelled and they will not be permitted to recertify or apply for Qualified Cannabis Worker status for a minimum of 5 years.



  1. SellSafe is a social responsibility training program designed to help industry staff understand:
    1. the social responsibility policies that are important for their jobs;
    2. how to prevent minors from purchasing cannabis; and
    3. risks for cannabis related harms.
  2. SellSafe certification options are found on the SMART Training website. For more information on SellSafe certification contact:

SMART Programs
Alberta Gaming, Liquor & Cannabis
50 Corriveau Avenue
St, Albert, Alberta
T8N 3T5

Toll Free: 1-877-436-6336
Fax: 780-651-7626

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