Alert icon urgent
Urgent
Important information for Albertans

AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.

Gaming Q & A

While not exhaustive, AGLC has prepared the Questions & Answers below to answer many of the questions that you or your organization may have related to COVID-19.

If you belong to a charitable organization and have additional questions, please contact:

If you are calling on behalf of a casino facility, racing entertainment centre, bingo hall or VLT retailer and have any additional questions, please follow up with your usual Gaming and Regulatory Services associates or contact the AGLC Hotline at 1.800.561.4415 or HotlineRequests@aglc.ca.

For all other inquiries, please call 1-800-272-8876 or submit your questions at aglc.ca/contact-us

Please refer to Alberta Health guidance found at Alberta.ca/enhanced-public-health-measures.aspx.

 

Questions and answers

Show all Hide all

Gaming for the general public

Are gaming venues open in Alberta?
Starting Sunday, December 13, 2020, at 12:01 a.m., casinos, bingo halls, gaming entertainment centres, racing entertainment centres, horse tracks and private clubs will be closed, as per public health orders. 

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

More information on sector guidelines can be found at Alberta.ca/enhanced-public-health-measures.aspx.

Can restaurants and lounges in Alberta gaming venues offer liquor and food service?
Starting Sunday, December 13, 2020, at 12:01 a.m., restaurants, pubs, bars, lounges and cafes will be closed to in-person service, as per public health orders.

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

How do I make a complaint about a licensed premises that is not adhering to provincial health directives?
AGLC continues to work with all licensed venues and asks all owners/operators to comply with public health guidance from Alberta’s Chief Medical Officer of Health on the new restrictions. Venues that contravene public health directives risk immediate suspension of their licence.

Complaints can be submitted by email at Inspections.Mailbox@aglc.ca. Please be sure to include the premises operating name and address, including town, along with the details of your complaint.

Are charitable casino events cancelled?
Yes. Under the previous public health order, charitable casino events were cancelled effective November 27, 2020, when table games closed. Starting Sunday, December 13, 2020, at 12:01 a.m., all provincial gaming venues will be closed for the duration of the current public health order. Charitable casino events will be rescheduled at the next available opportunity when the table games resume.

When can charities expect casino events to be re-scheduled?
AGLC will confirm charity attendance in advance of their scheduled event dates. This is an evolving situation. AGLC will continue to work with charities and communicate updates as they become available.  To accommodate all charities, it will take AGLC staff some time to reschedule casino events. Casino event inquiries may be directed to Licensing.Casino@aglc.ca.

Only groups that conducted a casino event from September 5 through November 26, 2020, will be included as part of one quarterly pool payout (i.e., October – December 2020). 

Is there financial support for charities?
AGLC recognizes the significant financial impact the closures have on Alberta’s charities. As the gaming regulator, AGLC is not in a position to offer stimulus; however AGLC will continue to share information we have about available programs. The Government of Alberta’s Civil Society Fund is accepting grant applications from December 3, 2020 to January 20, 2021. Visit alberta.ca/civil-society-fund.aspx for more information.

Who will enforce these rules?
Local public health officials will do so under public emergency declaration. AGLC inspectors will also be checking for compliance.

Bingo halls

Are gaming venues open in Alberta?
Starting Sunday, December 13, 2020, at 12:01 a.m., casinos, bingo halls, gaming entertainment centres, racing entertainment centres, horse tracks and private clubs will be closed, as per public health orders. 

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

More information on sector guidelines can be found at Alberta.ca/enhanced-public-health-measures.aspx.

Can restaurants and lounges in Alberta gaming venues offer liquor and food service?
Starting Sunday, December 13, 2020, at 12:01 a.m., restaurants, pubs, bars, lounges and cafes will be closed to in-person service, as per public health orders.

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

Is there financial support for gaming venues?
We recognize the impact this mandatory closure may have on businesses and their employees. As the gaming regulator, AGLC is not in a position to offer stimulus; however AGLC will continue to share information we have about available programs. There are online resources to provincial and federal supports for employers including the co-lending program from the Business Development Bank of Canada, for which we understand the gaming industry is now eligible: 

How do I make a complaint about a licensed premises that is not adhering to provincial health directives?
AGLC continues to work with all licensed venues and asks all owners/operators to comply with public health guidance from Alberta’s Chief Medical Officer of Health on the new restrictions. Venues that public health directives risk immediate suspension of their licence. 

Complaints may be submitted by email at Inspections.Mailbox@aglc.ca. Please be sure to include the facility operating name and address, including town, along with the details of your complaint.
 
Who will enforce these rules?
Local public health officials will do so under public emergency declaration. AGLC inspectors will also be checking for compliance. 
 

Casino, racing entertainment centre and gaming entertainment centre operators

Are gaming venues open in Alberta?
Starting Sunday, December 13, 2020, at 12:01 a.m., casinos, bingo halls, gaming entertainment centres, racing entertainment centres, horse tracks and private clubs will be closed, as per public health orders. 

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

More information on sector guidelines can be found at Alberta.ca/enhanced-public-health-measures.aspx.

Can restaurants and lounges in Alberta gaming venues offer liquor and food service?
Starting Sunday, December 13, 2020, at 12:01 a.m., restaurants, pubs, bars, lounges and cafes will be closed to in-person service, as per public health orders.

Restaurants, pubs, bars, lounges and cafes that have Class A licences within gaming facilities may offer food and alcohol through takeout, curbside pickup and delivery.

Is there financial support for gaming venues?
We recognize the impact this mandatory closure may have on businesses and their employees. As the gaming regulator, AGLC is not in a position to offer stimulus; however AGLC will continue to share information we have about available programs. There are online resources to provincial and federal supports for employers including the co-lending program from the Business Development Bank of Canada, for which we understand the gaming industry is now eligible: 

How should gaming venues prepare for closure?
All casino slots (including Electronic Table Games) and all VLTs will be disabled at 12:01 a.m. on Sunday, December 13. A reminder to reconcile the monies in the units in a safe manner, ensure the devices are properly secured and if possible, please leave them powered on so AGLC can perform checks and software maintenance, which will ensure they are ready to go when the public orders change and allow them to re-enabled for play. Additionally, a sweep will occur as usual on Tuesday, December 15, 2020, to capture all activities up to Sunday, December 13 at 12:01 a.m. when the new restrictions take effect and gaming operations must cease for the duration of the public health order.

Finally, we do ask that access to your facilities for AGLC Slot Technicians continues so we can ensure the fleet is serviced and ready for re-enablement. The Technical Manager in your region will provide more specific requirements.

How do I make a complaint about a licensed premises that is not adhering to provincial health directives?
AGLC continues to work with all licensed venues and asks all owners/operators to comply with public health guidance from Alberta’s Chief Medical Officer of Health on the new restrictions. Venues that contravene public health directives risk immediate suspension of their licence.

Complaints can be submitted by email at Inspections.Mailbox@aglc.ca. Please be sure to include the premises operating name and address, including town, along with the details of your complaint.

Are charitable casino events cancelled?
Yes. Starting Sunday, December 13, 2020, at 12:01 a.m., table games will be closed in casinos. Charitable casino events will be rescheduled at the next available opportunity when the table games resume.

When can charities expect casino events to be re-scheduled?
AGLC will confirm charity attendance in advance of their scheduled event dates. This is an evolving situation. AGLC will continue to work with charities and communicate updates as they become available.  To accommodate all charities, it will take AGLC staff some time to reschedule casino events. Casino event inquiries may be directed to Licensing.Casino@aglc.ca.

Only groups that conducted a casino event in the October – December 2020 quarter prior to table game closure will receive a pool pay out. 

Proceeds from events prior to October 1, 2020, will be included as part of the charity pool proceeds for the next quarter (October to December 2020). There will be one pooling period from September 3 through to December 13, 2020.

Is there financial support for charities?
The Government of Alberta’s Civil Society Fund is accepting grant applications from December 3, 2020 to January 20, 2021. Visit alberta.ca/civil-society-fund.aspx for more information.

Who will enforce these rules?
Local public health officials will do so under public emergency declaration. AGLC inspectors will also be checking for compliance. 
 

VLT retailers

Are gaming venues open in Alberta?
Starting Sunday, December 13, 2020, at 12:01 a.m., casinos, bingo halls, gaming entertainment centres, racing entertainment centres, horse tracks and private clubs will be closed, as per public health orders. 

Restaurants, pubs, bars, lounges and cafes will be closed to in-person service, as per public health orders. VLTs will be disabled throughout the duration of the current restrictions. Those with Class A licences may offer food and alcohol through takeout, curbside pickup and delivery.

More information on sector guidelines can be found at Alberta.ca/enhanced-public-health-measures.aspx.

Can restaurants and lounges offer liquor and food service?
Starting Sunday, December 13, 2020, at 12:01 a.m., restaurants, pubs, bars, lounges and cafes will be closed to in-person service, as per public health orders.

Restaurants, pubs, bars, lounges and cafes that have Class A licences may offer food and alcohol through takeout, curbside pickup and delivery.

How should gaming venues prepare for closure?
All VLTs will be disabled at 12:01 a.m. on Sunday, December 13. A reminder to reconcile the monies in the units in a safe manner, ensure the devices are properly secured and if possible, please leave them powered on so AGLC can perform checks and software maintenance. This will ensure they are ready to go when the public orders change and allow them to re-enabled for play. Additionally, a sweep will occur as usual on Tuesday, December 15, 2020, to capture all activities up to Sunday, December 13 at 12:01 a.m. when the new restrictions take effect and gaming operations must cease for the duration of the public health order.

Is there financial support for gaming venues?
We recognize the impact this mandatory closure may have on businesses and their employees. As the gaming regulator, AGLC is not in a position to offer stimulus; however AGLC will continue to share information we have about available programs. There are online resources to provincial and federal supports for employers including the co-lending program from the Business Development Bank of Canada, for which we understand the gaming industry is now eligible: 

How do I make a complaint about a licensed premises that is not adhering to provincial health directives?
AGLC continues to work with all licensed venues and asks all owners/operators to comply with public health guidance from Alberta’s Chief Medical Officer of Health on the new restrictions. Venues that contravene public health measures risk immediate suspension of their licence.

Complaints can be submitted by email at Inspections.Mailbox@aglc.ca. Please be sure to include the premises operating name and address, including town, along with the details of your complaint.

For any questions, please contact Hotline at 1.800.561.4415 or HotlineRequests@aglc.ca

Who will enforce these rules?
Local public health officials will do so under public emergency declaration. AGLC inspectors will also be checking for compliance of the public health order.
 

Charitable organizations: Casino events

Are charitable casino events cancelled?
Yes. Under the previous public health order, charitable casino events were cancelled effective November 27, 2020, when table games closed. Starting Sunday, December 13, 2020, at 12:01 a.m., all provincial gaming venues will be closed for the duration of the current public health order. Charitable casino events will be rescheduled at the next available opportunity when the table games resume.

When can charities expect casino events to be re-scheduled?
AGLC will confirm charity attendance in advance of their scheduled event dates. This is an evolving situation. AGLC will continue to work with charities and communicate updates as they become available.  To accommodate all charities, it will take AGLC staff some time to reschedule casino events. Casino event inquiries may be directed to Licensing.Casino@aglc.ca.

Only groups that conducted a casino event from September 5 through November 26, 2020, will be included as part of one quarterly pool payout (i.e., October – December 2020). 

Is there financial support for charities?
AGLC recognizes the significant financial impact the closures have on Alberta’s charities. As the gaming regulator, AGLC is not in a position to offer stimulus; however AGLC will continue to share information we have about available programs. The Government of Alberta’s Civil Society Fund is accepting grant applications from December 3, 2020 to January 20, 2021. Visit alberta.ca/civil-society-fund.aspx for more information.

Charitable organizations: Use of proceeds

How are charitable gaming proceeds eligible to be used? 
Charitable proceeds are intended for eligible charitable purposes. AGLC works directly with charitable groups to support charitable program delivery. The Charitable Gaming Policies Handbook includes a wide range of eligible purposes for use in direct charitable program delivery, such as equipment, donations, emergencies, travel, wages, etc.

Are there any changes to how charitable gaming proceeds may be used during the COVID-19 crisis?
AGLC recognizes that charitable groups may need expanded use of proceeds temporarily in order to maintain key charitable programs while addressing impacts of the crisis. The following uses are eligible without the requirement for prior approval normally required for these requests: 

  • Facility: groups that normally use a maximum 50 per cent use from gaming proceeds may use 100 per cent for operating expenses.
  • Wages/Salaries: groups may use gaming proceeds for any positions that provide charitable or administrative services, even if the group is not able to carry out normal operations during the crisis.
  • Charities may use gaming proceeds to supply personal protective equipment (PPE) to their members for gaming events; however, prior to purchasing PPE, charities should contact their respective bingo or casino facility to determine what equipment may be made available to them.
  • Emergency Assistance: groups may use gaming proceeds to assist members or individuals who are facing serious circumstances. 
  • Donations: groups may use gaming proceeds for donations to other licensed groups or non-licensed groups to assist with charitable purposes. If the donation is made outside Alberta or Canada, AGLC staff are available to provide prior approval upon submission of the Request to Donate Proceeds Outside Alberta along with the Statutory Declaration and Recipient Agreement forms. 
  • Canadian Red Cross: groups may use gaming proceeds for emergency purposes relating to COVID-19 anywhere in the world if the proceeds are provided directly to the Canadian Red Cross.
  • Aid of the Distressed: groups may use gaming proceeds for programs and services that address issues of social concern such as poverty, mental or physical illness, or disability. 
  • Case by case: upon request, gaming proceeds may be considered for other uses not included above. Inquiries may be directed to Gaming.UseofProceeds@aglc.ca with the subject line: COVID-19 UOP Request. AGLC staff are operating remotely and responses to requests may be delayed. We thank you in advance for your patience.
     

Charitable organizations: Raffles

Can our group cancel its raffle or extend the draw date(s)?
A group may cancel its raffle or extend its draw date by completing the Raffle Amendments Draw Date Extension Request or Changes form and submitting it to AGLC at Gaming.Licensing@aglc.ca

Can we conduct the draw if there are no members of the public available to witness the draw?
Yes.  If members of the public are unavailable to attend a draw, or if the draw cannot be conducted in a public space, groups may still conduct the draw(s) with these requirements: video and voice record the draw (using a cell phone is acceptable), and document the names and contact information of the individuals present. Prior approval is not required.    

Can our group have an online raffle?
Only eligible organizations currently registered with AGLC may obtain a raffle licence. The ability to conduct a raffle licence online is dependent on the approved total ticket value of the raffle licence. More information can be found here.