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Urgent
Important information for Albertans

AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.

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General
Casino and VLT Cashout Ticket Process - COVID-19

In response to the restricted access to casino and VLT locations due to COVID-19, AGLC will be accepting all eligible tickets from players who are unable to obtain payout from a casino or VLT location.

Players can redeem their VLT and casino tickets by filling out the Expired Ticket Redemption Request Form.

This form will be used to assist all players that wish to redeem their cashout tickets and does not just refer to expired tickets. AGLC will payout tickets on behalf of casinos and VLT locations.

Please note that to confirm and validate payouts, there may be a delay in the receipt of your cheque. Thank you for your patience.
 

Casinos

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