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Product recalls

Liquor products are occasionally recalled due to manufacturing or packaging defects.

AGLC posts liquor Product Recall Notices on our aglc.ca Recalls page.

General product recall information is also available on the Canadian Food Inspection Agency’s website.

Information for consumers

If you’ve purchased recalled product from a liquor store in Alberta, please return it the store for a refund.

If you don't remember the store you bought it from you can return it to any Alberta liquor store. You may need to provide your name, address and phone number as well as the reason for the return.

Information for retailers

If a liquor product is recalled, AGLC will attempt to contact licensees. The fastest way for us to notify you is through email.

If you'd like to be notified about future recalls through email, please ensure your current contact information, including your email address, is up to date with our licensing staff. Hint - If you change your email, make sure you let us know.

What to do first

When you receive a product recall notice, please email us at recall@aglc.ca or call 780-447‐8894 to confirm the following:

  1. You received the recall notice (even if you don’t have affected stock);
  2. Your licence number and your name; and
  3. You have removed the product from sale.

Keep a copy of the recall notice for one year.

Returning recalled product stock

Recalled liquor products need to be returned to AGLC warehouse through Connect Logistic Services (CLS).

Steps to return recalled product stock:

Check all stock in storage and store shelves and segregate the recalled product. Mark the product with "DO NOT SELL - RECALLED PRODUCT”.

Call the Connect Logistic Services' Customer Service at 1‐800‐265‐6784 or email ConnectCS@exel.com to return FULL bottles, packs or cases of the product.

You will need to provide them with the following information to receive credit to your account:

  1. The product code.
  2. The quantity of bottles/cases you are returning.
  3. The invoice number and invoice date of purchase.

Product recall customer returns

If a customer (non‐licensee) returns a full or partially consumed bottle, pack, or case of a recalled product, please refund them and use AGLC’s Faulty Product Refund procedure.

Refer to sub‐sections 5.9.14 and 5.9.15 of the Retail Liquor Store Handbook.

You will need this Faulty Product Claim Request Form (xlsx).

If the customer can’t remember where the product was purchased or no longer has a receipt, you can still accept the return using ‘Other’ as the reason and note it as a product recall on the form. Leave AGLC invoice number and invoice date fields blank.

Email your completed Faulty Product Claim Request form to faultyproduct@aglc.ca.