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3.4 Product Recalls

Cannabis Representative Handbook


  1. Cannabis product recalls may be initiated by:
    1. Health Canada;
    2. Cannabis suppliers; and 
    3. AGLC. 
  2. For all recalls, cannabis suppliers must comply with federal cannabis recall guidelines, federal and provincial legislation and Board policy.
  3. Cannabis suppliers will be responsible for all commercially reasonable costs associated with cannabis product recalls initiated by Health Canada or cannabis suppliers.  
  4. Cannabis suppliers must, as soon as practicable, notify the AGLC of  cannabis product recalls and provide the following information:
    1. the reason for the product recall;
    2. product brand name;
    3. product SKU number(s);
    4. product lot numbers(s); and
    5. volume of product sold to AGLC.
  5. Cannabis suppliers are required to contact AGLC Cannabis Call Centre (see Section 1.3) to arrange for the product to be returned to the AGLC warehouse.
  6. AGLC will provide instructions to retailers on AGLC initiated recalls.


  1. For additional information on product registration and labelling, please refer to Sections 3 (Product Registration) and 4 (Packing, Labelling and Shipping) of the Cannabis Licensed Producer Operational Manual (link to be provided upon availability).       
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