Important information for Albertans
AGLC is taking the COVID-19 coronavirus matter seriously. Please visit AGLC.ca/COVID19 for the latest updates.
If you find yourself gambling too much, or if it no longer feels like a game, the Self-Exclusion Program can be an important first step in helping you manage your gambling.
It’s an option worth exploring.
The program enables you to exclude yourself from all Alberta casinos and racing entertainment centres and the gambling opportunities these venues present.
Research has shown that when self-exclusion is combined with professional support, it can be one of the most effective ways to stop gambling.
By completing a self-exclusion agreement with AGLC, participants consent to be excluded from all Alberta casinos and racing entertainment centres for a specified time period.
Participants registered in the Self-Exclusion Program will be ineligible from receiving a prize in a gaming facility. (Gaming, Liquor and Cannabis Regulation s.34.5)
You will be asked to show your government-issued photo identification. This could be a driver's licence, passport or citizenship card.
If you believe your loved one has a gambling problem, it’s understandable that you’d want to help.
However, only the person seeking self-exclusion can sign up for the Self-Exclusion Program. Not even a spouse or family member can do it for them.
Visit a GameSense Info Centre and speak with a GameSense Advisor
Ask a security staff member at any casino or racing entertainment centre
If you would like to self-exclude from Alberta casinos and racing entertainment centres but do not wish to enter those facilities to do so, you can sign up through one of our partner organizations listed below.
3312 Parsons Road, Edmonton
Monday to Friday 10:00 a.m. – 4:00 p.m.
After 4:00 p.m. please call the phone number
It is your responsibility to honour the commitment you made to yourself. If you try to enter a casino or racing entertainment centre before your exclusionary period is up, you will be removed from the property.
You may re-enroll in the program after you have completed the exclusion period indicated on your agreement form.
Choosing to self-exclude yourself can be difficult. But once you’ve decided that it’s the best thing for you, here’s what to expect:
When you complete the self-exclusion agreement, you will have an option to receive follow-up calls by AGLC Self-Exclusion Program staff.
Depending on the length of exclusion, you will receive follow-up calls at the approximate time intervals:
These calls are intended to provide additional resource information, as well as check-in to see how you are doing on the program. Upon completing the program sign-up, you will be provided a package with a copy of your self-exclusion agreement and local community resources.
Experience has shown that those who seek professional support along with a Self-Exclusion Program, have a much higher likelihood of successfully regaining control of their gambling behaviours. At any time, you can also call the 24-hour, toll-free Alberta Health Services (AHS) Addiction Helpline at 1-866-332-2322 for free, confidential support.
GameSense Advisors are knowledgeable about responsible gambling and can provide information on problem gambling and gambling treatment resources.
You can also call the 24-hour, toll-free Alberta Health Services Addiction Helpline at 1-866-332-2322.
View our commonly asked questions and answers.